Rea. LET’S TALK

TECHNICAL OPERATIONS · AI WORKFLOW AUTOMATION

Helping businesses
build operations
that scale.

I help growing businesses improve their systems, streamline workflows, and apply automation to support sustainable growth.

THE WORK, IN NUMBERS

Experience and impact

6+

Years

Supporting clients across the UK, US, Canada, and Australia

50+

Projects

Delivered across systems, operations, and workflow automation

25+

Hours / week

Saved by automating manual workflows

HOW I CAN HELP

Practical support.
Better systems.

From untangling the day-to-day to building tools that make growth easier to manage.

01

Web Development &
Business Systems

Set up and organize business tools, workflows, dashboards, and standard operating procedures.

02

AI Workflow
Automation

Automate repetitive tasks such as lead capture, follow-ups, scheduling, and reporting.

03

Team
Management

Recruit, onboard, train, and manage virtual assistants with clear processes and quality standards.

04

CRM & Lead
Operations

Keep pipelines, client records, follow-ups, and service workflows organized and moving.

05

Reporting &
Dashboards

Turn operational data into useful reports and clear dashboards for better decisions.

06

Property
Operations

Support property workflows, records, and operational coordination with tools that fit the business.

SELECTED SYSTEMS & AUTOMATIONS

Systems built for
real work.

Explore selected projects, systems, and workflow improvements.

01 / CLIENT SUCCESS & BILLING

Payment Setup, Invoicing & Client Management App

Expand project details
CHALLENGE

A billing backlog and scattered payment records made follow-up and reconciliation difficult to manage.

WHAT I OWNED

Requirements, workflow design, build, rollout, and training. The first version used Google Apps Script before moving to the company platform.

RESULT

Saved 25+ hours each week; brought 75% of delinquent accounts current in the first month.

Google Apps ScriptGoogle DriveGoogle Sheets
BEAGLE / BILLING OPERATIONS01
BEAGLE · BILLING COMMAND CENTER Billing command center screenshot with account metrics masked.
ACCOUNT RECONCILIATION Account reconciliation portal screenshot with client names and amounts masked.
ACTUAL PROJECT SCREENS · CLIENT & BILLING DETAILS MASKED

02 / HEALTHCARE OPERATIONS

Centralized Clinic Operations System

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CHALLENGE

Bookings, referrals, schedules, and staff allocation were spread across separate workflows at three clinics.

WHAT I OWNED

Designed and built a centralized operations system, then documented workflows and trained the team. Some workflows later moved to Jotform.

RESULT

Connected all three locations in one workflow, improving visibility and reducing manual coordination.

Google Apps ScriptGoogle SheetsJotformZapier
CLINIC OPERATIONS / ACTUAL SCREENS02
ACTUAL PROJECT SCREENS · STAFF DETAILS & METRICS REDACTED

03 / REQUEST TRACKING

Flight Data Request Tracker

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CHALLENGE

Request details arrived in inconsistent comments, making handoffs and request history difficult to track.

WHAT I BUILT

A standardized request form and tracker with analyst activity logs embedded in the record.

RESULT

Consistent intake and a traceable request history in one place.

SharePointPower AutomatePower Apps
FLIGHT DATA / REQUEST ENTRY FORM03
Actual flight data request entry form screenshot.
ACTUAL PROJECT SCREEN · REQUEST DETAILS NOT POPULATED

04 / DATA ANALYTICS

Business Analytics & Visualization

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FOCUS

Sales performance, operational monitoring, personal finance, and income analysis.

DELIVERABLES

Three Power BI dashboards and two Excel reporting projects.

Power BIMS Excel

POWER BI PROJECTS

Financial Sales Overview Power BI dashboard.
Financial Sales Overview
Monitoring Report Power BI dashboard.
Monitoring Report
Sales Report Power BI dashboard.
Sales Report

MS EXCEL PROJECTS

Personal Finances Dashboard built in Microsoft Excel.
Personal Finances Dashboard
Income Insights Report built in Microsoft Excel.
Income Insights Report
Ready to improve your operations?

KIND WORDS

Built together.
Remembered well.

A few words from people I’ve worked with.

ABOUT REALYN

Assertive by nature.
Systems-minded by design.

I’m a Technical Operations Manager with 6+ years of experience helping businesses bring more structure to their operations and build systems that support sustainable growth.

Clear targets. Practical systems. People supported to do their best work.

My experience spans client success and billing, healthcare, real estate and insurance, coaching operations, analytics, and aviation data. I move between the big-picture process and the details that make a workflow hold together.

I’m assertive and results-focused: I set clear targets, take ownership, and bring teams toward practical solutions. I’m especially interested in partnering closely with founders and CEOs as an operations right hand.

View my résumé

EXPERIENCE

2025 — 2026

Operations, Client Success & Billing Manager

Beagle · US Real Estate & Insurance

2024 — 2025

Operations Assistant Manager & Automation Specialist

FixMyHair · UK Healthcare

2023 — 2024

Executive Assistant, Coaching Operations & Client Support

The Winners’ Circle · Canada

2022 — 2023

Data Analyst & Engineer

Jetstar & Qantas · Aviation analytics

2020 — 2022

Data Analytics, Reporting & Dashboarding

Freelance projects

LET’S MAKE OPERATIONS WORK BETTER

Let me help you
with your operations.

Tell me what’s slowing your team down or which workflows you’d like to improve. I’ll get back to you to discuss a practical next step.